Terms of Service

1. Introduction

Welcome to M8RIX. These Terms of Service govern your access to and use of our website, services, software, AI tools, automations, communications features, integrations, dashboards, and related products.

By accessing our website, booking an audit, requesting a demo, using our platform, or engaging our services, you agree to these Terms. If you do not agree, you should not use our website or services.

2. About M8RIX

M8RIX provides AI powered customer communication, workflow automation, and business orchestration solutions. Our services may include lead capture, AI phone agents, inbound and outbound call workflows, SMS messaging, website chat, social messaging, unified inbox tools, review automation, payment workflows, CRM integrations, reporting, and customer follow up automation.

M8RIX is designed to help businesses capture enquiries, qualify leads, respond faster, automate repetitive tasks, and manage customer conversations through connected workflows.

3. Eligibility

You may use M8RIX only if you are legally able to enter into a binding agreement. If you use M8RIX on behalf of a company, organisation, or client, you confirm that you have authority to accept these Terms on their behalf.

4. Our Services

M8RIX may provide some or all of the following services:

Lead capture and qualification
AI phone agents for inbound and outbound calls
AI assisted messaging and customer replies
Website chat and form automation
SMS and customer messaging workflows
Unified inbox and communication management
Review request and reputation automation
Payment links and payment reminder workflows
CRM, calendar, payment, and third party integrations
Workflow automation and business process orchestration
AI readiness audits, consulting, implementation, and support

Specific inclusions, pricing, timelines, and deliverables will be outlined in your proposal, order form, service agreement, or statement of work.

5. AI Powered Features

M8RIX may use artificial intelligence to generate responses, qualify leads, summarize calls, suggest replies, create workflow actions, support customer communication, and automate business processes.

You acknowledge that AI generated outputs may not always be complete, accurate, appropriate, or suitable for every situation. You are responsible for reviewing, approving, and monitoring AI outputs where required, especially for sensitive, regulated, high value, or customer facing decisions.

M8RIX does not guarantee that AI generated content, responses, summaries, recommendations, classifications, or automated actions will be error free.

6. Human Review and Business Responsibility

You remain responsible for how your business uses M8RIX. This includes:

Reviewing AI generated outputs where appropriate
Ensuring customer communications are accurate and compliant
Setting appropriate workflow rules and approval processes
Monitoring automated messages, calls, and follow ups
Ensuring your team uses the platform lawfully
Confirming that customer data is collected and used with proper authority
Ensuring marketing, SMS, calling, and email campaigns comply with applicable laws

M8RIX provides tools and automation. It does not replace your legal, compliance, customer service, sales, finance, or operational responsibilities.

7. Customer Communications

If you use M8RIX to send SMS messages, emails, call customers, request reviews, send payment links, or run marketing campaigns, you are responsible for ensuring that you have the required consent or legal basis to contact those people.

You agree not to use M8RIX to send spam, misleading messages, unlawful marketing, abusive content, fraudulent payment requests, or communications that breach applicable privacy, consumer protection, telecommunications, or anti spam laws.

In Australia, commercial electronic messages generally need consent, accurate sender identification, and an unsubscribe option. ACMA guidance states that commercial messages must include an unsubscribe option, and express consent may be given through methods such as website forms, phone, face to face, or ticking a box.

8. Phone Calls and AI Voice Agents

Where M8RIX provides AI phone agent, call handling, call transcription, call summary, or outbound calling functionality, you are responsible for ensuring that such use complies with all applicable call recording, consent, privacy, telecommunications, marketing, and industry specific requirements.

You must not use M8RIX AI phone agents to impersonate a person in a misleading way, make unlawful calls, harass individuals, deliver deceptive information, or contact people who have opted out or should not be contacted.

9. Payments and Financial Transactions

M8RIX may support payment links, deposit requests, invoice reminders, payment follow ups, and payment related workflows. Payment processing may be handled by third party providers.

M8RIX is not a bank, financial institution, payment processor, tax adviser, accounting adviser, or financial adviser. You are responsible for verifying payment amounts, invoices, taxes, refunds, chargebacks, and payment records.

We are not responsible for delays, failed payments, payment disputes, payment processor outages, chargebacks, or losses caused by third party payment services.

10. Integrations and Third Party Services

M8RIX may connect with third party platforms, including CRM systems, messaging tools, payment processors, calendar tools, review platforms, advertising platforms, communication tools, or other software.

Your use of third party tools is governed by the terms and privacy policies of those providers. M8RIX is not responsible for third party service outages, data errors, API changes, integration failures, pricing changes, or changes to third party functionality.

11. Account Access and Security

You are responsible for maintaining the confidentiality of your login details and account access. You must ensure that only authorised users access your M8RIX account.

You agree to notify us promptly if you suspect unauthorised access, security issues, or misuse of your account.

We may suspend or restrict access if we believe there is a security risk, misuse, unlawful activity, unpaid fees, or breach of these Terms.

12. Client Data

You retain ownership of the data you provide to M8RIX, including customer contact details, lead information, messages, call notes, uploaded content, workflow rules, and business records.

You grant M8RIX permission to access, process, store, transmit, and use that data as needed to provide the services, support the platform, troubleshoot issues, improve functionality, and comply with legal obligations.

You confirm that you have the right to provide data to M8RIX and to allow M8RIX to process it on your behalf.

13. Acceptable Use

You must not use M8RIX to:

Break any law or regulation
Send spam or unlawful marketing messages
Upload malicious code, malware, or harmful files
Attempt to access another user’s account
Interfere with platform security or performance
Scrape, copy, reverse engineer, or misuse the platform
Send misleading, deceptive, abusive, discriminatory, or unlawful content
Use AI features to impersonate, manipulate, defraud, or harm others
Collect or process sensitive information without proper authority
Use the services for activities that may damage M8RIX, its users, or third parties

14. Intellectual Property

M8RIX, including its website, platform, software, workflows, AI configurations, designs, brand assets, processes, documentation, templates, and related materials, is owned by or licensed to M8RIX.

You may not copy, reproduce, modify, sell, resell, distribute, or create derivative works from M8RIX materials without written permission.

Any feedback, suggestions, or ideas you provide may be used by M8RIX to improve the platform or services without compensation or obligation to you.

15. Fees and Payment

Fees, billing terms, setup costs, subscriptions, usage charges, implementation fees, and support inclusions will be set out in your proposal, invoice, order form, or service agreement.

Unless otherwise stated, fees are payable in accordance with the agreed billing schedule. Late payments may result in suspension of services, removal of access, or recovery of outstanding amounts.

Fees are non refundable unless required by law or expressly agreed in writing.

16. Service Availability

We aim to keep M8RIX available and functioning reliably. However, we do not guarantee uninterrupted, error free, or always available service.

The platform may be unavailable due to maintenance, upgrades, outages, third party failures, network issues, cybersecurity incidents, or circumstances beyond our control.

17. No Guaranteed Results

M8RIX may help improve response speed, lead handling, customer communication, automation, review requests, and operational efficiency. However, we do not guarantee specific revenue, lead volume, conversion rates, customer outcomes, search rankings, reviews, cost savings, payment collection times, or business results.

Results depend on many factors, including your offer, market, team response, customer demand, data quality, campaign strategy, compliance, integrations, and implementation.

18. Confidentiality

Each party may receive confidential business, technical, financial, customer, operational, or strategic information from the other party.

Both parties agree to protect confidential information and use it only for the purpose of providing or receiving the services, unless disclosure is required by law or authorised in writing.

19. Privacy

Our collection, use, storage, and disclosure of personal information is described in our Privacy Policy. By using M8RIX, you agree to the handling of personal information as described in that policy.

20. Limitation of Liability

To the maximum extent permitted by law, M8RIX is not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of revenue, loss of business opportunity, loss of data, loss of goodwill, or business interruption.

To the maximum extent permitted by law, our total liability for any claim relating to the services is limited to the amount you paid to M8RIX for the services giving rise to the claim during the three months before the claim arose.

Nothing in these Terms excludes rights, guarantees, or remedies that cannot be excluded under applicable law.

21. Indemnity

You agree to indemnify M8RIX against claims, losses, damages, liabilities, costs, and expenses arising from your misuse of the services, breach of these Terms, unlawful customer communications, breach of privacy or spam laws, unauthorised use of customer data, or use of third party services.

22. Suspension or Termination

We may suspend or terminate your access if:

You breach these Terms
You fail to pay required fees
You misuse the platform
You create legal, security, reputational, or operational risk
We are required to do so by law
A third party provider restricts access required to provide the service

You may stop using M8RIX at any time, subject to any agreed contract terms, minimum commitments, notice periods, or outstanding fees.

23. Changes to the Services

M8RIX may update, modify, improve, suspend, or discontinue any part of the website, platform, AI features, integrations, workflows, or services at any time.

Where changes materially affect paid services, we will aim to provide reasonable notice where practical.

24. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on our website with a new effective date. Continued use of M8RIX after changes are posted means you accept the updated Terms.

25. Governing Law

These Terms are governed by the laws of [Insert Australian State or Territory]. The parties submit to the courts of [Insert Australian State or Territory].

26. Contact Us

For questions about these Terms, contact:

M8RIX
Legal Business Name: M8RIX
Email: [Insert Email Address]
Address: Unit 2, 24 Birdwood Lane, Lane Cove NSW 2066
ABN: [Insert ABN]