Messaging & Communications
Reach every client,on every channel, from one place.
M8RIX unifies your business communications — SMS, email, web chat, voice, and social — into a single AI-powered command centre.
Your team shouldn't be switching between ten tools to talk to one client.
M8RIX consolidates every inbound and outbound communication channel into one governed inbox. Your AI handles the routine. Your team focuses on the decisions that matter.
SMS Messaging
The channel your clients actually respond to.
Send and receive business SMS at scale — with AI-drafted responses, automated follow-ups, and full conversation history — all from a single business number your team shares.
Two-way SMS from your business number
AI-suggested replies based on conversation context
Bulk SMS campaigns with personalisation at scale
Automated responses outside business hours
WEBSITE CHAT
Turn website visitors into qualified leads — instantly.
M8RIX's AI-powered website chat widget captures visitors the moment they arrive, qualifies their intent, and books them in — or escalates to your team in real time.
AI chatbot deployed on your site in minutes
Customisable qualification flows for each page
Instant handoff to human agents when needed
Generates 8x more inbound leads than contact forms alone
UNIFIED INBOX
Every conversation. One place. Zero dropped balls.
Stop losing leads between channels. M8RIX's Unified Command Centre pulls in every communication — SMS, email, web chat, social, and voice — and routes it intelligently to the right team member.
All channels in one collaborative team inbox
AI-powered routing and tagging
Full conversation history across every channel
Read receipts, notes, and internal comments
VOICE & CALLING
Smart calls with AI summaries you'll actually read.
Make and receive calls from your business number. M8RIX transcribes every call, generates an AI summary, and logs next steps — so nothing falls through the cracks after you hang up.
Business number calling for your whole team
AI call transcription and summarisation
Automated post-call follow-up messages
Call analytics and team performance tracking
